Who We Are

Who We Are

Call Centre & Telemarketing Service Provider

BDM Talk contact centre focuses on delivering the highest quality of customer care and results. We support a large range of clients in every sector, including tech, finance, insurance, retail and automotive businesses.

 

For over 9 years, we have been supporting a large range of clients in every sector, including tech, finance, insurance, retail and automotive businesses.

 

Boasting unparalleled experience, our contact centre operatives act as a natural extension to your business. By servicing all your customer contact requirements both inbound and/or outbound.

Our Areas Of Expertise:

  • Inbound Customer Services
  • Outbound Customer Services
  • Service Plan Sales
  • Customer Satisfaction Survey
  • Live Chat Management
  • Data Cleansing & Enhancement
  • Call Analysis
  • Sales Prospecting
  • Lost Sales Campaigns

“With all the progress and the increase in sophistication that businesses have made over the last decade, it is easy to lose sight of what is at the very heart and soul of the various industries. A factor so important that it is the very foundation that supports the massive investment made in premises, systems, product development and staff training. This awesomely powerful force is simple. Having regular, scheduled and timely customer contact.

 

“This is why we launched BDM Talk.”

 

Mike Surridge – Managing Director

“Tates have been working with BDM for many years now. We have always found them very helpful in areas of bookings, Sales birthday calls and CSI follow up calls. They are able to adapt with us in an ever changing market place. And understand the importance of their role within our business. The team we have working on our behalf are always courteous to our customers and always have Tates’s interests at the forefront of their work.”

Tates

Our Journey

2005

Incorporated

The BDM Group story began in November 2005. The founding business, BDM Voice was launched to supply call recording and call tracking solutions.

2010

Our Contact Centre Launches

With our call recording business flourishing and ably supporting businesses, we expanded into offering customer contact services and launched our first contact centre in Haywards Heath housing three agents.

2013

New Premises

Our contact centre operation continued to grow in popularity with businesses up and down the country, and following a number of additional long-term contracts we moved to Burgess Hill to continue the expansion of our growing contact centre.

2014

Car Manufacturer Endorsement

Our continued work supporting with several prominent car dealer groups led us to win our first manufacturer contract to support all their UK outlets.

2015

DMA Accreditation

Further demonstrating our commitment to providing our clients with the very best contact centre service, in addition to our registration with the Data Protection Registrar, we earned full accreditation with the Direct Marketing Association who now regulate and audit our processes to ensure best practice.

2017

New Software

After extensive development and testing, our contact centre now has a new integrated programme which deals with data handling, agent access, client access and management information. This has been developed in order for us to deliver a more effective service with better reporting and in a more efficient manner.

Outsourcing

Pipeline

Multilingual