Our Company
World Class Business Outsourcing
Our mission: provide quality, reliable and affordable customer contact services tailored around our clients’ requirements.
At BDM Talk, we pride ourselves on offering tailored solutions to ensure we meet our customers’ requirements. Over the past 16 years, we have built a strong customer offering operating as an extension of our customers business.
We challenge ourselves to anticipate, look forward and take action in ways that empower us to shape the changing world of customer contact.
ABOUT US
We adhere to our values:
Quality
We are experts in our field so we focus on delivering a first-class service.
Commitment
We offer an affordable service and ensure we deliver.
Transparency
We believe in tailoring our contracts around your requirements and adjusting them where required to build a long-term relationships.
Employees
We are passionate about our staff. Training and development are core to ensuring that we provide the best possible service in the most productive way possible for your unique business needs.
Where we started:
Business Development & Marketing Ltd (the holding company) was incorporated by our current owner and CEO, Mike Surridge, in 2004. However, the business was trading from 2002.
The BDM group was founded out of change, need and curiosity. Just after the days when the internet was a futuristic tool for geeks, we identified a miss-match between marketing spend and inbound enquiries.
We saw businesses were spending fortunes in newspapers with double-page spreads, which were clearly not providing the ROI that the web had begun to deliver. We were able to prove that the internet was providing significant traffic.
As sceptical as we all can be, it was down to us to prove that this was the case, along with an insight into the quality of the call handling skills of our client businesses. We achieved this and shone a light upon the call handling of businesses nationwide.
Such focus inevitably generated a few uncomfortable business owners who wanted to address the issue of call handling and to elevate the standard, the consequence of this was the birth of BDM Talk, initially with just two desks, but rapidly this developed as a consequence of word of mouth, necessity and some good old hard work.
The business has now grown into two strong verticals. BDM Talk our contact centre, and BDM Voice our IT and telecoms business.
“With all the progress and the increase in sophistication that businesses have made over the last decade, it is easy to lose sight of what is at the very heart and soul of the various industries. A factor so important that it is the very foundation that supports the massive investment made in premises, systems, product development and staff training. This awesomely powerful force is simple. Having regular, scheduled and timely customer contact. This is why we launched BDM Talk.”
Mike Surridge CEO