BDM Talk, B2C and B2B call centre, focuses on delivering the highest quality of customer care and results.
If you are considering outsourcing your telemarketing calls or need assistance on an ad-hoc basis, we can provide you with a full range of telemarketing services.
Our Areas of Telemarketing and Lead Generation Expertise:
Inbound Customer Service Calls
Outbound Customer Service Calls
Sales Prospecting/Lead Generation Calls
Live Chat Management
Data Cleansing & Enhancement
Call Recording and Analysis
We work closely with our clients to provide the following customer service support:
Post Sales Service and Product Support
Service Plan Sales
Customer Satisfaction Survey
We can update your DMS or CRM system and pass on important feedback to your management team, flagging areas of concern with urgency enabling you to remedy.
Why outsource your telemarketing to BDM Talk?
We have over 9 years of experience helping clients grow with our call centre services.
Effective and quality lead generation – our call centre agents have a track record of delivering above average ROIs on outbound telemarketing campaigns.
Lowering your costs – we have the ability to generate outbound call volumes to deliver the necessary leads to your business and also deal with inbound calls from customers reducing your management time, cost and effort.
Global reach – working with the very best native language speakers, we can offer you agents that cover the full spectrum of languages, allowing your business to operate successfully in almost any country 24/7.
Transparency – our in-house built, Call Centre Pro, cloud-based software helps to increase outbound calling productivity and manage data seamlessly – within GDPR regulations. This easy-to-use solution for telemarketing, appointments setting and data management is also accessible by our clients to show their data in real time.
It’s all about you – we’ve got a large team of talented agents who first take the time to understand your business, your strategic goals, your marketplace and the KPIs important to you and only then they get to work. To discuss your individual requirements, please give Wendy a call on 0330 159 2626 or email WendyBurgess@bdm-talk.co.uk or complete the form below.