Customer Satisfaction Surveys
BDM Talk delivers an end-to-end customer satisfaction survey service for your business
Whether in-house or company driven, Customer Satisfaction Index (CSI) calls offer a true measurement of what your buyers really think of your business’s customer service. At all levels of the customer’s journey, it is important to be able to gauge the quality of service your team are delivering.
With most businesses now conducting their own Customer Satisfaction Surveys in the weeks following a sale or service, many are proactively running their own survey programme to identify and fix examples of poor customer service behaviour, appeasing disgruntled customers before they surveyed by the business.
Here at BDM Talk our dedicated aftersales team can support your team by undertaking these important calls for you as and when you need them. We integrate with all major DMS and CRM systems (plus some obscure ones).
We provide an end-to-end customer satisfaction survey service, making the calls either a day after the product or service is purchased and delivered, our team conduct your CSI survey, update your DMS or CRM system and pass on important feedback to the management team, flagging areas of concern with urgency enabling you to remedy.