Inbound Customer Services

Inbound Call Centre Services

for all your inbound requirements

Judging the level of demand your staff will have to cope with from inbound calls is always difficult. Depending on the line of business you’re in, that demand can vary greatly, even on a day to day basis. How do you keep your fixed costs as low as possible yet still provide the capacity needed to ensure rapid answering and the level of quality you’re known for in customer services and inbound sales? BDM Talk’s inbound call centre services is the answer.

 

Every missed call is a threat. However, if you’re employing five people to answer the phone when, 90% of the time, you only need three, you’re spending £30,000-£40,000 a year you don’t need to spend. No business ever got big by spending money it didn’t need to.

 

BDM Talk’s inbound telephone and call centre services provide the answer you’re looking for. You could streamline your internal team to what you need to cope with at most times and use BDM Talk as your overflow system.

 

If your line is busy, we’ll pick up the call and:

  • Take down the order details and pass it to your fulfilment team, and
  • When there is a complaint, we’ll listen to your customer, offering empathy and understanding. We’ll then write up a full report and express deliver it by email to you for your team to handle.

Each member of our inbound team has joined us after years of experience working for small companies and household name brands. They instinctively know how to handle a customer and the approach to take to deliver your company the best result from every call.

 

To find out more, speak to our inbound call centre manager on 0330 159 2626.