Live Chat Management

In today’s digital world, many buyers' journeys begin on the web

Many savvy businesses are utilising live chat functionality on their website. However, for many, the internal resource is not available to monitor this during the working day or out of office hours.

Full live chat management service

BDM Talk ensures that every inbound live chat enquiry is handled in a professional, courteous and prompt manner. As a result, you’ll provide your customers with support when they need it the most.

Our chat agents actively monitor and respond to your customers’ enquiries as they come in. Furthermore, they liaise directly with your sales and service teams to notify them of hot qualified prospects, take bookings and handle any queries.

We are also able to book appointments directly into your diary or workbook.