Managed Live Chat Service

In today’s increasingly digital world, many buyer’s journeys now begin on the web

Many ‘tuned in’ businesses are utilising live chat functionality on their website to ensure their customer’s queries and requests are dealt with in a professional and timely manner however for many businesses the internal resource just is not available to monitor this at all times of the working day or out of office hours.

We offer a fully managed live chat service ensuring that every inbound enquiry via your website is handled in a professional, courteous and prompt manner, ensuring that you provide your customers support when they need it most.

Our chat agents actively monitor and respond to customer chats as they come in, liaising directly with your sales and service teams to notify you of hot qualified prospects, take bookings, handle objections or answer customer enquiries. We are able to book appointments directly into your diary or workbook.