BDM Talk

Customer Contact Services to power your business

BDM Talk delivers a comprehensive range of customer contact solutions to benefit your business.

We offer our customers a quality service, fulfilling digital telephony requirements which enables omnichannel communications.

Boasting unparalleled experience, our contact centre agents act as a natural extension to your business. We support a large range of clients in many business sectors becoming a vital point of contact between consumers and brands that can drive perceptions and loyalty.

Reduce management time, staff costing and generate profit by outsourcing:

Cost-Efficient Customer Support

Get customised, flexible customer support coverage that matches your exact needs.

Scalable Services

Ramp up and scale back contact centre and customer support services to accommodate every business season.

Worry-Free Outsourced Customer Service

By leaving the hiring, training and delivery of your customer contact to us you can focus on optimising and growing your core business.

Our Areas of Expertise:

Why choose BDM Talk?

Agents

Our customer contact agents are professionally trained to meet our exceptional high industry standards. We ensure that our agents live and breath your brand values, products, services and pricing. In essence, they will become an extension of your business.

Platforms

We research and invest heavily in technology to improve our efficiency in omnichannel customer contact, this ensures that your business is using the latest technology. Channel routing includes, email, webchat, social media, WhatsApp, voice and text.

Reporting

Our reporting provides insightful analytics to drive your business decisions. We have performance assessment and monitoring tools accompanied by continuous improvement strategies to ensure standards are met.

Our people:

We invest into the right people to help build brand advocacy driving better outcomes for our clients. Customers want to speak to well-trained brand experts and be able to carry on their conversations and not have to start again each time they interact. They want to feel they are talking to the brand and not to an external partner.

Staff retention is vital, we build a positive moral around staff ensuring business and the client benefits from incremental skill development, which is as important as the bottom line.

“Everything we do for our clients has to be in terms of a partnership. Partnerships are based on trust on both sides. We very much believe in transparency in terms of expectations and deliverables. So, it is all about agreeing and planning for realistic timescales. We want to be working with our clients to achieve both their commercial goals.

I like to think what sets us apart from our competitors is the passion of our staff. Unlike a lot of contact centres, we have colleagues who have been with us and indeed their accounts for many years. We also have our boomerang babies – those people who go off to university or go travelling but come back to BDM.  We actively encourage this as it produces more rounded, interesting and content team members. They miss the supportive nurturing atmosphere of BDM – we are a bit like a family. This has been very evident during the pandemic, with everyone supporting each other and their clients”.

Sharon Powell – MD