Why Out Source
Typically, there are three main drivers for the use of our outsourced contact centre services:
We understand every outsourcing relationship is unique, and ultimately it is driven by the individual people, principles, processes and brand that make up a business. Despite the wide range of differences from business to business, we take immense pride in our continued ability to deliver an effective first-rate service to all our clients.
Our growing contact centre, based in West Sussex, boasts a diverse and sizeable team of experienced operatives, from a variety of backgrounds and expertise.
Our management team are always accessible and you have direct access to your team for training, updates and campaign briefings as you wish. We encourage that you view your team as a natural extension of your business and work as closely (or distantly) with them as you wish.
We understand that outsourcing can create personnel issues, so we work with you to minimise the direct impact on your business operations.