Why Out Source

Why Out Source

Typically, there are three main drivers for the use of our outsourced contact centre services:

  • A need to increase the customer contact resource and increase the level of appointments or bookings without additional premises or headcount.
  • There is a drive to reduce costs
  • The recognition that it is more productive for the management to focus on the running of the business rather than dealing with day to day issues.

Why outsource your customer contact to BDM Talk?

Setting up your own telesales centre without the right equipment, knowledge and people can be both expensive and highly ineffective. When you choose to outsource to BDM Talk, you get the resource and capacity you need to grow your business without needing to expand your office space, finance telephony and IT requirements or take on more staff.

We understand every outsourcing relationship is unique, and ultimately it is driven by the individual people, principles, processes and brand that make up a business. Despite the wide range of differences from business to business, we take immense pride in our continued ability to deliver an effective first-rate service to all our clients.

Our contact centre, based in West Sussex, boasts a diverse and sizeable team of experienced operatives, from a variety of backgrounds and expertise.

Our management team are always accessible and you have direct access to your team for training, updates and campaign briefings as you wish. We encourage that you view your team as a natural extension of your business and work as closely (or distantly) with them as you wish.

We understand that outsourcing can create personnel issues, so we work with you to minimise the direct impact on your business operations.