Contact Centre
Could Outsourcing be your businesses COVID-19 survival strategy?
Just how are you going to ensure your business will surf through a second lockdown? One way to secure the your business contact strategy
07/08/2020
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Just how are you going to ensure your business will surf through a second lockdown? One way to secure the your business contact strategy
Become a cost & quality conscious business Outsourcing is the strategic use of outside resources to perform in areas of the business that
Contact centre working for the automotive sector We’ve been undertaking contact centre work for dealerships up and down the country for many years now. We’ve
Contact centre working for the auto sector The Issue: Our client, a leading and innovative South East based Automotive Dealer Group, realised that the constant
It’s the beginning of a new year, the clocks are reset and it’s time to nail your Q1 objectives and smash your 2020 targets. It’s time
Industry statistics tell us that one or two dealers may be missing a trick, which could be costing them as much as 60% of their
Through no fault of their own, many businesses often find themselves with poorly maintained and inaccurate databases. Whether it is human error at the input
In our last article, we spoke of ‘Defector Prevention’. Essentially offering a level of customer service above our rivals, and how that better customer service
The Saviour of the Motor Industry? Despite what you may read in the press, the death of the motor car (or at least fossil-fuelled cars)
Recent studies have shown that car financing is on the increase – around 80% of all new car sales are financed by one of the
What does this mean for you? September 1st 2018 – the Worldwide Harmonised Light Vehicle Test Procedure (WLTP) will be upon us, meaning greater transparency
Wouldn’t it be great to have an unlimited supply of customers, with no competition, queuing at the door to buy a new car? Certainly manufacturers
When it comes to raising awareness about what your business has to offer, even in today’s digital age, telephone communication continues to carve out a
It would seem that the UK automotive industry is … stagnant; we aren’t in a slump as such, but the market is pretty flat, and
In a technology driven world where customers can easily identify/praise/complain to a world of people, your customer service is key to maximising customer benefit, and
If you’re with a larger or group dealership, there’s a good chance that you have your own contact centre already in-house, or certainly within the
There was a time that a ‘car salesman’ (no gender discrimination here – just a descriptive term) was as close to being a Banker or
Reading the press, you’d think that the traditional automotive market had heard the death knell, the only thing left is to prepare the remnants for
If you’re a buyer or seller of diesel vehicles, then you must be feeling like the Devil incarnate right about now. We’re led to believe
According to some estimates, only five percent of all business communications are now conducted by phone. This is due to both sociological and technological changes.
After The Mad March Hare, Comes The April … Elephant? It’s certainly the elephant in the room that no one wants to talk about;
Want to foster motivated and engaged agents, build excellent team morale and ensure a rise in overall productivity? Here are 6 tips that could make
