Through no fault of their own, many businesses often find themselves with poorly maintained and inaccurate databases. Whether it is human error at the input
In our last article, we spoke of ‘Defector Prevention’ – essentially offering a level of customer service above our rivals, and how that better customer
Industry statistics tell us that one or two dealers may be missing a trick, which could be costing them as much as 60% of their
The Saviour of the Motor Industry? Despite what you may read in the press, the death of the motor car (or at least fossil-fuelled cars)
Recent studies have shown that car financing is on the increase – around 80% of all new car sales are financed by one of the
What does this mean for you? September 1st 2018 – the Worldwide Harmonised Light Vehicle Test Procedure (WLTP) will be upon us, meaning greater transparency
Wouldn’t it be great to have an unlimited supply of customers, with no competition, queuing at the door to buy a new car? Certainly manufacturers
When it comes to raising awareness about what your business has to offer, even in today’s digital age, telephone communication continues to carve out a
It would seem that the UK automotive industry is … stagnant; we aren’t in a slump as such, but the market is pretty flat, and
In a technology driven world where customers can easily identify/praise/complain to a world of people, your customer service is key to maximising customer benefit, and
If you’re with a larger or group dealership, there’s a good chance that you have your own contact centre already in-house, or certainly within the
There was a time that a ‘car salesman’ (no gender discrimination here – just a descriptive term) was as close to being a Banker or
Reading the press, you’d think that the traditional automotive market had heard the death knell, the only thing left is to prepare the remnants for
If you’re a buyer or seller of diesel vehicles, then you must be feeling like the Devil incarnate right about now. We’re led to believe
According to some estimates, only five percent of all business communications are now conducted by phone. This is due to both sociological and technological changes.
After The Mad March Hare, Comes The April … Elephant? It’s certainly the elephant in the room that no one wants to talk about;
Want to foster motivated and engaged agents, build excellent team morale and ensure a rise in overall productivity? Here are 6 tips that could make
Challenge Lookers is an ever growing multi-franchise dealer group which represents 33 premium car manufacturers throughout the UK and Ireland. Lookers approached BDM Talk to
It’s the beginning of a new year, the clocks are reset and it’s time to nail your Q1 objectives and smash your 2018 targets. January and February
It’s the most far-reaching revamp of data protection laws that has ever been made. Any kind of customer or client information your business stores needs
As more of business communications become digital, it’s becoming harder and harder for people to speak to an actual human being. This is despite Ipsos
Understanding how and why people seek out information is what has helped to make Google the world’s richest company. So it’s worth taking a look
