According to some estimates, only five percent of all business communications are now conducted by phone. This is due to both sociological and technological changes.
After The Mad March Hare, Comes The April … Elephant? It’s certainly the elephant in the room that no one wants to talk about;
Want to foster motivated and engaged agents, build excellent team morale and ensure a rise in overall productivity? Here are 6 tips that could make
It’s the most far-reaching revamp of data protection laws that has ever been made. Any kind of customer or client information your business stores needs
Understanding how and why people seek out information is what has helped to make Google the world’s richest company. So it’s worth taking a look