Automotive
Benchmarking Your Customer Service
In our last article, we spoke of ‘Defector Prevention’ – essentially offering a level of customer service above our rivals, and how that better customer
19/07/2018
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In our last article, we spoke of ‘Defector Prevention’ – essentially offering a level of customer service above our rivals, and how that better customer
Industry statistics tell us that one or two dealers may be missing a trick, which could be costing them as much as 60% of their
The Saviour of the Motor Industry? Despite what you may read in the press, the death of the motor car (or at least fossil-fuelled cars)
Recent studies have shown that car financing is on the increase – around 80% of all new car sales are financed by one of the
What does this mean for you? September 1st 2018 – the Worldwide Harmonised Light Vehicle Test Procedure (WLTP) will be upon us, meaning greater transparency
Wouldn’t it be great to have an unlimited supply of customers, with no competition, queuing at the door to buy a new car? Certainly manufacturers
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