Outsourced Customer Services for Exceptional Customer Experiences
At BDM Talk, we specialise in outsourced customer services that elevate your business to new heights of success. We understand that delivering exceptional customer experiences is paramount in today’s competitive landscape. That’s why we offer comprehensive outsourcing solutions, including customer service teams and support, all designed to boost customer satisfaction, improve retention rates, and give you the peace of mind to focus on your core business activities.
We pride ourselves on offering tailored solutions to ensure we meet our customers’ requirements. Over the past 18 years, we have built a strong customer offering operating as an extension of our customers business.
We challenge ourselves to anticipate, look forward and take action in ways that empower us to shape the changing world of customer contact.
Quality
We are experts in our field so we focus on delivering a first-class service.
Commitment
We offer an affordable service and ensure we deliver.
Transparency
We believe in tailoring our contracts around your requirements and adjusting them where required to build a long-term relationships.
People
We are passionate about our staff. Training and development are core to ensuring that we provide the best possible service in the most productive way possible for your unique business needs.
Where BDM Talk started
The BDM Group was founded out of change, need and curiosity. Just after the days when the internet was a futuristic tool for geeks, we identified a miss-match between marketing spend and inbound enquiries.
We saw businesses were spending fortunes in newspapers with double-page spreads, which were clearly not providing the ROI that the web had begun to deliver. We were able to prove that the internet was providing significant traffic.
As sceptical as we all can be, it was down to us to prove that this was the case, along with an insight into the quality of the call handling skills of our client businesses. We achieved this and shone a light upon the call handling of businesses nationwide.
Such focus inevitably generated a few uncomfortable business owners who wanted to address the issue of call handling and to elevate the standard, the consequence of this was the birth of BDM Talk, initially with just two desks, but rapidly this developed as a consequence of word of mouth, necessity and some good old hard work.
The business has now grown into two strong verticals. BDM Talk our contact centre, and BDM Voice our IT and telecoms business.
Our Mission:
To provide quality, reliable and affordable customer contact centre services tailored around our clients’ requirements.
“With all the progress and the increase in sophistication that businesses have made over the last decade, it is easy to lose sight of what is at the very heart and soul of the various industries. A factor so important that it is the very foundation that supports the massive investment made in premises, systems, product development and staff training. This awesomely powerful force is simple. Having regular, scheduled and timely customer contact. This is why we launched BDM Talk.”
Our Accreditations:
BDM Talk takes great pride in the rigorous standards we uphold to ensure the highest level of quality and professionalism in our customer contact services. BDM Talk holds, and delivers its customer contact services in accordance with the following accreditations:
Business Carbon Management
As part of our sustainability drive as a business we monitor our environmental impact and looking at ways we can reduce our carbon and energy costs.
At BDM Talk we undertake a number of initiatives that support our plan to become carbon neutral.
How can BDM Talk's Outsourced Customer Services help your business grow?
Unlocking Customer Satisfaction
Outsourcing for Smoother Operations
Your Path to Exceptional Outsourced Customer Services Begins Here
Ready to take your customer services to the next level? Contact BDM Talk today to explore how our outsourced customer support solutions can benefit your business. Let us help you unlock the potential for exceptional customer experiences, greater customer satisfaction, and lasting customer relationships. With BDM Talk, success is just a call away!
