Dos & Dont’s of Contact Centre on Hold Music & Messages
An often forgotten aspect of a customers’ contact centre experience falls by the wayside: the music or messages they hear while on hold. In this article, we evaluate the Dos and Don’ts of on-hold music or messaging.
How WhatsApp Can Keep Your Contact Centre Agile
WhatsApp messaging is gaining momentum more than ever before, and for a good reason. WhatsApp messaging is now outpacing other communication channels in several ways, find out how in our latest article.
