Jacob Brand awarded Apprentice of the Month December 2021

Inbound Customer Services


Next Step Apprenticeships have announced our very own Jacob Brand as their apprentice of the month. We are proud to support our employees learning and development.

Jacob has recently achieved a full distinction within his Team Leading level 3 apprenticeship and was nominated by his skills coach, Mike O’Rourke, for the award. Mike has been working with Jacob for the past 18 months and he states Jacob has “shown resilience, high standards, excellent knowledge, skills and behaviour throughout”. Jacob has taken onboard feedback and best practice from his apprenticeship and implemented his learning into his team leading delivery here at BDM Talk, illustrating clear success.

Jacob has embraced new ways of working, especially throughout the pandemic. He has managed to maintain his motivation and commitment to his apprenticeship, whilst managing his team here, always ensuring departmental targets are exceeded.

Congratulations Jacob for being awarded Next Step Apprentice of the Month December 2021!

We look forward to seeing the achievements of more members of our team.