A Business Process Outsourcing Company or BPO is not just a call centre, it works as an extension to a client’s business and more importantly as part of their team. A call centre is mainly focused on resolving customer queries and although it is a subset of a BPO company it usually involves only phone work. A BPO includes call centre services along with other outsourced back-office tasks ensuring a customer focus driving service.
Omnichannel and Multichannel. Words often thrown around in the customer service industry, but, what do they mean? To cut to the point, it means providing exceptional customer service and ensuring your business is communicating with customers in a way that works for them.
National Apprenticeship week is a time to recognise and applaud apprenticeship success stories across the UK, and within our teams. Here at BDM Talk we fully support and have adopted the three pillars of the National Apprenticeship Program – TRAIN – RETAIN – ACHIEVE. One core aspect we have embraced and invested in […]
In a recent national newspaper poll, conducted on the 2nd December, with the subject of “Should the UK focus on buying British goods to kickstart the economy”, the results made interesting reading. Of the 8,896 people polled, the majority, 97% (8,751) responded ‘yes’ to the question “Should we focus on buying British goods […]