Tag Archives: Contact Centre

How Businesses Have to Adapt to Today’s Customer Service Needs

Omnichannel and Multichannel. Words often thrown around in the customer service industry, but, what do they mean? To cut to the point, it means providing exceptional customer service and ensuring your business is communicating with customers in a way that works for them.

BDM Talk celebrate National Apprentice Week

National Apprenticeship week is a time to recognise and applaud apprenticeship success stories across the UK, and within our teams.   Here at BDM Talk we fully support and have adopted the three pillars of the National Apprenticeship Program – TRAIN – RETAIN – ACHIEVE.   One core aspect we have embraced and invested in […]

Why Buying British is Important to the Economy

  In a recent national newspaper poll, conducted on the 2nd December, with the subject of “Should the UK focus on buying British goods to kickstart the economy”, the results made interesting reading.   Of the 8,896 people polled, the majority, 97% (8,751) responded ‘yes’ to the question “Should we focus on buying British goods […]