Tag Archives: customer service

How Businesses Have to Adapt to Today’s Customer Service Needs

Omnichannel and Multichannel. Words often thrown around in the customer service industry, but, what do they mean? To cut to the point, it means providing exceptional customer service and ensuring your business is communicating with customers in a way that works for them.

BDM Talk celebrate National Apprentice Week

National Apprenticeship week is a time to recognise and applaud apprenticeship success stories across the UK, and within our teams.   Here at BDM Talk we fully support and have adopted the three pillars of the National Apprenticeship Program – TRAIN – RETAIN – ACHIEVE.   One core aspect we have embraced and invested in […]