Tag Archives: outsourcing

A Business Process Outsourcing organisation is a multi-media extension of your business

A Business Process Outsourcing Company or BPO is not just a call centre, it works as an extension to a client’s business and more importantly as part of their team. A call centre is mainly focused on resolving customer queries and although it is a subset of a BPO company it usually involves only phone work. A BPO includes call centre services along with other outsourced back-office tasks ensuring a customer focus driving service.

How Businesses Have to Adapt to Today’s Customer Service Needs

Omnichannel and Multichannel. Words often thrown around in the customer service industry, but, what do they mean? To cut to the point, it means providing exceptional customer service and ensuring your business is communicating with customers in a way that works for them.