Challenging Industry Norms in the Contact Centre Industry
For decades, the contact centre industry has operated under a set of deeply ingrained assumptions. These norms, while once practical, may now be limiting innovation and the ability to adapt to evolving customer and employee expectations. To drive meaningful change, we must question these long-standing beliefs and explore new approaches. Here are some key industry […]
Empower Your Business with Strategic Offshoring in Challenging Times
The UK Government’s recent budget announcement has brought financial pressures to the forefront for businesses nationwide. With increasing costs tied to higher National Insurance contributions and tightened fiscal policies, businesses face an uphill battle to maintain profitability while delivering exceptional service. Amidst these challenges, offshoring presents a strategic pathway to reducing costs, driving efficiency, and […]
The Key To Handling Seasonal Customer Service Demands
Successfully navigating seasonal customer service demands is key to a business’s success. These surges bring both opportunities and challenges, and managing these fluctuations efficiently is key to maintaining customer satisfaction, optimising operations, and ensuring sustained growth. Understanding Seasonal Customer Service Peaks Seasonal peaks refer to periods of increased customer activity, which vary across different industries. […]
Jacob Brand awarded Apprentice of the Month December 2021
Next Step Apprenticeships have announced our very own Jacob Brand as their apprentice of the month. We are proud to support our employees learning and development. Jacob has recently achieved a full distinction within his Team Leading level 3 apprenticeship and was nominated by his skills coach, Mike O’Rourke, for the award. Mike has been […]
BDM Talk Website Relaunch
We are pleased to relaunch our new website this month! After weeks of hard work and dedication from our very talented team we are delighted to make our website live. With a new look and feel, easy navigation and subscribers area it provides our visitors with latest industry news and helpful insights through our dedicated […]
BDM Talk Ltd Sustainability Drive Update
As part of our sustainability drive as a business we are now monitoring our environmental impact and looking at ways we can reduce our carbon and energy costs. The first step was to calculate our emissions. We then looked at ways we can reduce our Carbon and energy cost through procedure changes and purchasing habits. […]
BDM Talk Ltd Achieves ISO 9001:2015 Accreditation
We are delighted to announce we have achieved the ISO 9001:2015 accreditation with QMS International. ISO 9001 is the world’s most recognised Quality Management System (QMS) standard. The ISO 9001:2015 accreditation ensures that BDM Talk Ltd continually monitors, manages and improves the quality of our services. The thorough process involved Gap Analysis where a QMS […]
