The 15th annual National Apprenticeship Week celebrates the value of apprenticeships to individuals, businesses and local communities. Taking part in the apprenticeship programme enables BDM Talk to build the team we need to meet our objectives, and create trained employees who can go on to help build our company.
A Business Process Outsourcing Company or BPO is not just a call centre, it works as an extension to a client’s business and more importantly as part of their team. A call centre is mainly focused on resolving customer queries and although it is a subset of a BPO company it usually involves only phone work. A BPO includes call centre services along with other outsourced back-office tasks ensuring a customer focus driving service.
Omnichannel and Multichannel. Words often thrown around in the customer service industry, but, what do they mean? To cut to the point, it means providing exceptional customer service and ensuring your business is communicating with customers in a way that works for them.
Businesses can often be missing a trick by not outsourcing customer service. Calls to businesses exceeded 169 billion in the year 2020. These calls are more likely to generate a successful sale or follow up activity rather than digital submissions, meaning customer contact centres are by far the most powerful channel for generating revenue.