Category Archives: Call Centre

In-House Call Centres | Reactive VS Proactive

If you’re with a larger or group dealership, there’s a good chance that you have your own contact centre already in-house, or certainly within the group. You’ve realised the potential benefits could outweigh the negatives (infrastructure, training, overhead etc).   But what if your in-house facility isn’t actually that efficient? Or that it’s overloaded with […]

Tips on improving productivity at your call centre

Want to foster motivated and engaged agents, build excellent team morale and ensure a rise in overall productivity? Here are 6 tips that could make all the difference E-learning on the job Most market sectors are competitive and thus companies have to modify their service provision in relation to shifting customer needs. As a result […]